WELearn FAQ
When I try to log in, I received an error message saying “Invalid email or password”.
Do ensure that you are using the same email address that you submitted to us on the Google Form.
The password given to you is case-sensitive. Please make sure that you typed in the password given to you accurately and ensure that you capitalised the correct letters.
I cannot remember the email that I submitted when I opted in for Write Edge’s WELearn programme. Can I sign up for a new account on WELearn Portal on my own using another email address?
Please do NOT create a new account on your own as we will enroll you into your specific classes using the email that you have provided us on our end. Should you create your own account, you will not be able to access your assigned classes.
If you are still unable to log in, please contact the WELearn hotline at 8683 5527 and we will retrieve your account for you.
Can I click on the “Forgot Password” button to reset the password to my account?
Yes, you may change the password to your WELearn Portal account. However, once you do so, our WELearn admin will not be able to retrieve your password for you if you forget it in the future. You will have to reset the password on your own.
I have been enrolled in the wrong courses. What do I do?
Please contact us on our WELearn hotline 8683 5527 or email us at [email protected] and we will rectify this error as soon as possible.
Why are some of the courses blank?
After logging in, you will only be able to see the courses that you have been enrolled in but cannot access them until the courses have been launched. Courses will be launched every Sunday at 5pm.
Do I download the app?
No. We are unable to troubleshoot any technical issues with regards to the app at the moment.
I have gone through the videos and assignment but they do not appear to be completed. What should I do to resolve this?
For each segment, please click on “Complete and Continue” on the top right hand corner of the page to ensure that the segment has been logged as completed once the video has been watched or quiz has been attempted.
When should I complete my Draft 1 by?
1. Complete Draft 1 after your Zoom lessons (See below – Deadlines for Homework Submission)
2. Submit Draft 1 through the weekly lesson on Google Classroom (See: How To – Submissions of Draft 1s)
When do I start doing my Draft 2s?
Once you have received your marked Draft 1 from your Gmail, you should start doing your Draft 2. (See: How To – WELearn Portal > Deadlines for Homework Submission)
How do I submit my Draft 2s?
Submit Draft 2 through the weekly lesson on Google Classroom (See: How To – Submissions of Draft 2s)
How do I collect my marked Drafts?
Your marked Draft 1 and Draft 2 will be emailed directly to the Gmail account you provided.
Once you have received your marked Draft 1, please download it and begin writing your Draft 2 following the edits.
Once you have completed your Draft 2, please submit it via Google Classroom (See: How To – Submissions of Draft 2s).
What is the weekly process like?
You will be attending ZOOM lessons during your regular class timing. After the ZOOM lessons, you may login to the WELearn Portal for quizzes and revisions.
Can I have the hardcopy worksheets mailed to me?
Yes, we do mail out worksheets for registered students on fixed dates each month.
| Cut-off date* (Every Sun) | Mailing date* | Expected date to receive materials* (Every Tue) (Lead time: 6-12 days) | Lessons that will be sent (next week) |
|---|---|---|---|
| 7-Jun | 10-Jun | 16-Jun | T2 L12, T2 L13 |
| 14-Jun | 17-Jun | 23-Jun | T2 L13 |
| Cut-off date* (Every Sun) | Mailing date* | Expected date to receive materials* (Every Tue) (Lead time: 6-12 days) | Lessons that will be sent (next week) |
|---|---|---|---|
| 21-Jun | 24-Jun | 30-Jun | T3 L1 - T3 L6 |
| 28-Jun | 1-Jul | 7-Jul | T3 L2 - T3 L6 |
| 5-Jul | 8-Jul | 14-Jul | T3 L3 - T3 L6 |
| 12-Jul | 15-Jul | 21-Jul | T3 L4 - T3 L6 |
| 19-Jul | 22-Jul | 28-Jul | T3 L5 - T3 L6 |
- To facilitate your child’s worksheets being delivered in time, do provide us with details of your child’s name, level, programme and mailing address.
- Alternatively, you may also download the materials from our WELearn portal and print them out!
Where do I find the link to login to my Zoom lessons?
A zoom link with password would be sent to the parents via SMS. You will then be prompted to open your Zoom app to join the session.
How are the Zoom lessons conducted?
- In line with our 6:1 promise, our teachers will be conducting Zoom lessons during your child’s regular class timing.
- What the Zoom sessions will cover:
- Content for the week’s lesson, supported by videos and quizzes on the WELearn portal
- Detailed Explanations of Content
- Prompt guidance through the lesson content
- Q & A
What do I need to do before my Zoom lessons?
You would need to have your worksheets, writing paper and stationeries by your side.
What if I cannot make it for my usual slot? Can I arrange for a make up class?
If you cannot make it for your slot, you may contact your centre managers for make up options.
Will my main teacher be conducting the Zoom lessons?
Your main teacher would be conducting the Zoom lessons.
My Zoom lesson is over. What do I do next?
Please complete your Draft 1and submit it (See: How To – Submissions of Draft 1s). You should also access the WELearn portal for quizzes and revision during the week to complete the lesson.
Can I book a 1-1 zoom slot instead?
No. At this moment, 1-1 slots are not available. Lessons will be conducted during your regular class timings.
Is it okay if I sign up for the WELearn portal using another email address (not the one provided to the centre)?
Yes, absolutely. However, kindly note that we will need your help to connect your current email account to Google Classroom, which requires a gmail account. A short guide can be found here or you may request it from the WELearn team at 8683 5527.
It would be easier for you to enrol into the portal if you have a gmail.
It is a challenge trying to find a virtual classroom that is both user-friendly and secure. Amongst the services we have evaluated, Google Classroom is feature-packed with useful classroom features and relatively easy to use and complement our classes.
I do not have a gmail account.
Not a problem, here are your options.
a) You can create one and resend the form.
b) You can furnish us with your preferred non-gmail account.
However, kindly note that we will need your help to connect your current email account to Google Classroom, which requires a gmail account. A short guide can be found here or you may request it from the WELearn team at 8683 5527.
What will the timing be like?
You can access WELearn at your own time once you have received the login details. Launch of lessons for the next week will be every Sunday at 5pm.
If physical lessons cannot resume, what will be the plans for the lessons at Write Edge?
Zoom lessons will entirely replace regular lesson time-slots if the circuit breaker continues. WELearn Portal will still be made available to parents as a supplementary platform to attend quizzes and do revision.
Option of physical regular classes will not be available.
In the event that physical lessons cannot resume, would the rates of lessons remain the same?
Yes, it will be the same. You have our assurance that the teachers at Write Edge have been working tirelessly to ensure you will still get high-quality content, structured materials, interactive lessons via Zoom, detailed marking and personalised feedback just like our regular lessons.
On top of that, to keep your child engaged, we have also ensured that our WELearn portal allows an additional platform for your child to revise their work with worksheets, activities and quizzes. Regardless whether it is online or offline, your child’s learning goals will be met!